We want you to tell your friends about your good experience with Cover Search.com. If your experience with Cover Search.com is not satisfactory, please contact us: Click Here and WE WILL MAKE IT RIGHT.

Low Price Guarantee

We'll beat any legitimate, on-line price (product plus shipping) and give you an extra 5% off for your trouble!  If you find a better price on an identical product within 30 days of your purchase, send us a note (Click Here) telling us where you found the item, and we'll beat the price plus an extra 5%!

Cancellations

Custom fit, special order and/or Sunbrella made products cannot be cancelled or changed after 24 hours of ordering.  In the event that a change or cancellation is requested after the 24 hour deadline, we will make every effort to work with  you, however restocking fees may apply.

Non-custom orders that have not been shipped may be cancelled or changed.  Products that have already been shipped cannot be cancelled and will be subject to our normal return policy.

 

Returns and Exchanges

We want you to have the best cover or top possible. 

If you have questions about your make, model, year, add-ons, materials, etc.. please contact us BEFORE placing your order.  We will help you determine which cover is right for you (and avoid an unnecessary return for you, too).

If you are not sure what material you would like please contact us.  We will happily send you a FREE sample of the material you are interested in.

Within 30 days of delivery of your order, you may return any NON-CUSTOM  cover or accessory in its original condition, with its original packaging and accessories for an exchange or refund.  Original condition means in clean, unused and resellable condition.  Please ensure the vehicle, boat, pwc etc.. is in clean/washed condition (including any tires etc..) before installation of a new cover.  We cannot accept covers back that are dirty.

Please inspect your product upon arrival and contact us immediately if there is any noticeable damage, defects or misfit.

Within 30 days, if any return/exchange is the result of our error, we will gladly cover full ground return shipping costs (via shipping reimbursement, or prepaid label).  All other returns and/or warranties must be shipped pre-paid by you; we do not accept CODs.  Overnight, 2nd Day or other premium shipping options are not reimbursable.  International shipping and any customs fees are not reimbursable.

If the return is due to something other than our error and/or manufacturer error  a 20% re-stocking fee will apply and you will be responsible for all shipping costs.

If an exchange for any non-custom product is requested and there is a price difference in your exchange, you may use a credit card, check  or money order to pay the difference in costs.  Exchanges will be shipped after the product is returned and inspected. If you need your replacement more quickly, we suggest that you consider placing a new order (please contact us if you have questions about turnaround time). 

Please allow 1-2 weeks for refunds to appear on your credit card statement. Orders paid by check or money order will be refunded by check. If any "free" accessories were offered with the purchase of your product, these also must be returned in order to receive a full refund. If you opt to keep any of the "free" accessories that were offered with the sale of the product, the regular sale price of these items will be deducted from the refund amount.

***Due to the custom nature of the following products, the following cover types cannot be returned or exchanged:

• ·       All Custom Fit covers and/or any special orders

• ·       Any Sunbrella manufactured product

If a custom cover, special order and/or any product made with the Sunbrella fabric does not fit properly as a result of a manufacturer error, we will gladly accept a return and make adjustments at no charge. We want you to be happy with your CoverSearch.com experience and will work with you to make it so.

 

 

Return Instructions

1. Please complete our Warranty/Return form: Cover Search.com Warranty/Return Form or call us at 1-877-687-5687.

 

2. We will call or e-mail you usually within 1-2 business days with an RMA number and shipping instructions. Products returned without an RMA number will be refused and will not be reimbursed. Do not return merchandise to our P.O. Box.  RMA numbers will be valid for 30 days after issuance.

 

Most of our customers are either repeat CoverSearch customers or have been referred to us from previous CoverSearch customers. Our most important goal is to make sure you are happy with your purchase such that you share your CoverSearch experience with others. We will do everything within our power to make you happy. If you have any concerns before, during, or after your purchase, please do not hesitate to contact us. 

 

We welcome the opportunity to serve you!

 

Warranty/Repairs

Each individual product comes with a standard warranty to protect the consumer and ensure a quality product. Cover Search.com extends the Manufacturer’s Warranty to the original purchaser for original merchandise only. Manufacturers’ policies and procedures may vary.

To request warranty services, please complete our Warranty/Return form: Cover Search.com Warranty/Return Form

What does the warranty cover?

The materials and construction/workmanship are guaranteed to be free from defects at the time of manufacture. The warranty does not cover normal wear, weather soiling, or stains from environmental pollution. The product must be properly secured, maintained, and utilized for the purpose for which it was intended.

If you see a manufacturer defect in your product within the first 30 days of arrival, contact us for a RMA# and you will need to ship the product back to our factory.   Once the manufacturer defect is confirmed by us, Coversearch will request a copy of your shipping receipt and reimburse all Ground shipping costs to you.   

If you see a manufacturer defect in your product after the first 30 days of arrival and it’s still within the warranty period, you will be responsible for all costs associated with shipping the product back to the factory.   If a manufacturer defect is confirmed by us, the repaired/replaced product will be shipped back to you at no cost (US States only).   

The warranty is dated from the original date of purchase.  Warranties do not renew with any product replaced under warranty.  Some warranties are listed as pro-rated or limited so be sure to review the warranty details of your product on-line or call us for clarification.

 

Backorders

Shipping times vary depending on the product. But, due to the high-demand of our quality products we carry, we may occasionally be out of stock on a particular model or item We will happily backorder normal orders at your request. You will be advised within 24 hours of your order if the requested item is on backorder.

 

Credit Card Security

Every credit card purchase you make at Cover Search.com is backed by our credit card guarantee. We guarantee that every transaction you make at Cover Search.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Cover Search.com. If you feel more comfortable, you can submit your order online and call us with your credit card information by choosing the "phone" or "mail check" option when ordering.

Disclaimer

Cover Search.com is not responsible for typographical errors. Prices are subject to change without notice. Cover Search.com shall be in no way responsible for the improper use of any merchandise purchased. Customers are strongly urged to exercise due caution and observe all appropriate safety measures when using any and all equipment purchased. Remember, safety first.

 

CoverSearch.com, PO Box 3027, Dana Point, CA 92629

Toll Free: (877) 687-5687  Contact Us

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